If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 15 days of the purchase date will be credited in the same form as the original payment type. No returns after 15 Days The original shipping and handling charges are not refundable. You must call for a return authorization Number @ 713 864 7636. Please mail your package in a prepaid, insured, traceable method to the address below. Texas Medical Supply 1906 West 18Th ST Houston, TX 77008