If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 15 days of the purchase date will be credited in the same form as the original payment type.15% RE-STOCKING FEE WILL APPLY. No returns after 15 Days. The original shipping and handling charges are not refundable. You must call for a return authorization Number @ 713 864 7636. Please mail your package in a prepaid, insured, traceable method to the address below. Texas Medical Supply 1906 West 18Th ST Houston, TX 77008. Revised 12/22/2010